Value Added Policies


Website Management:

These Specific Terms apply to Websites and are in addition to the General Terms of Service.

Our costing is primarily based on time and therefore to offer you our services at the prices quoted we require information, reviews, and approvals within the time frames specified below. Extensions beyond these time frames can be accommodated, however, they will incur additional charges for the Customer.

Our services can be provided on an hourly basis should you prefer. This may be more suitable, for example, in cases where the website content is not yet available and or the project needs to remain as a work in progress over an extended period. For more detail, please contact your consultant.

1. PAYMENT (AS APPLICABLE)

Once-Off Amounts:

  • Amounts R1 – R10 000 are invoiced at one hundred (100) percent in advance and payable in advance.
  • Amounts greater than R10 000 are invoiced as follows:
    • Fifty (50) percent in advance of the quoted amount and is payable in advance.The second Payment of forty (40) percent of the quoted amount will be invoiced when the Customer receives the first submission from Grunter Services for review.
    • The remaining ten (10) percent is due once the project has been completed or loaded life or the time to review has expired in terms of clause 5.1 of the General Terms.

Monthly Amounts:

  • Monthly services will be invoiced as and when they commence.
  • Invoices must be paid and received before the 1st of every month.
  • In instances where Once Off Amounts have been converted to a Monthly Instalment over a specified Contract Period:
    • The first installment will be invoiced on acceptance of the quote. The project will only be scheduled once payment has been received.
    • Monthly invoicing of the remaining installments will continue monthly following the first installation. Invoicing of the installment is based on the quote acceptance date and not the status of the work done.

Other Amounts:

  • Hourly charges will be invoiced as and when they occur.
  • Annual charges will be invoiced before the commencement or anniversary of the annual service. The annual service will not be commenced or renewed until our invoice is paid.

2. SCOPE

The project cost is based on the scope defined in writing in the project quote. This will be based on the scope defined in the quote and, if completed, the Website Scope document. Any changes to the scope must be agreed to in writing. Grunter Services reserves its right, in its sole discretion, to revise the project cost due to changes to the scope.

3. 3rd PARTY SUBSCRIPTIONS

The quote excludes any 3rd party subscriptions unless specifically quoted for. These may include but are not limited to apps and plugins.

4. COMMENCEMENT

  • No project will start before:
    • a contract or quote is duly signed or electronically accepted,
    • payment of the deposit is received (if applicable),
    • a signed debit order authority has been received (if applicable),
    • and all content is received by Grunter Services unless otherwise agreed in writing.

5. DESIGN REVIEWS

  • Quantity of Reviews: The Customer will receive a temporary link to access the design for review. The project quote includes 2 rounds of changes to the design provided they are reviewed within the review time frame. Additional rounds of changes to the design will be charged at the hourly website design rate given by Grunter Services.
  • Time to Review: The customer will be notified that the design is ready for review. The customer has 10 working days to provide feedback and changes per round. Should this time expire with no feedback (during any round), the project will be considered complete, and the project will be invoiced as such. Any changes required after the review period has expired will be charged at our hourly rate.

6. END OF CONTRACT

For projects that are based on a Monthly Instalment for a specified contract period. At the end of the contract period, the Customer has the option to continue with the monthly services, for example, hosting, maintenance, and search engine optimization. The continuation of the contract will be on a month-to-month basis at the rates applicable at that time.

7. OWNERSHIP

Ownership of the website transfers from Grunter Services to the Customer only once we have received full payment.

  • Monthly Instalment Option: Ownership passes at the end of the contract period.
  • Once-Off Option: When the project has been paid in full.

8. TERMINATION

The Customer may terminate the contract at any time by giving Grunter Services 30 days’ written notice. The Customer agrees to pay Grunter Services any amounts owed for Services that have already been rendered as well as costs that Grunter Services will be liable to pay because of the early termination. The Customer also agrees to pay a reasonable cancellation fee calculated as follows:

  • Monthly Amounts:
    • Monthly Amounts are Month-to Month contract, which requires one calendar month’s notice in writing. For example, if notice is given on the 15th of January, the termination will take effect on the 1st of March. This excludes Monthly Instalments over a specified contract period.
  • Monthly Instalment Option:
    • 5% of (contract period x monthly fee), if terminated after the project has been scheduled but before work on the deliverables to the Customer has started; or
    • [Once Off Total Plus Annual Total] (as shown on the quote details page) x (number of months remaining of the contract/contract term) x 1.2 if any work has started on the deliverables to the Customer.
  • Once-Off Option:5% of the full cost of
    • terminated after the project has been scheduled but before work on the deliverables to the Customer has started; or
    • Hours worked (hours are based on Grunter Services’ internal timesheets) x the current website designer rate up to a maximum of the full package cost if any work has started on the deliverables to the Customer.

9. LIMITED WARRANTY

During the warranty period, Grunter Services will attend to errors that relate to the design or functionality of the website. Any corrections required after the 90-day warranty will be charged at Grunter Services’ hourly rates. This warranty is voided if the website backend is accessed by anyone other than Grunter Services.

Monthly Website Maintenance:

SPECIFIC TERMS OF SERVICE (“SPECIFIC TERMS”)

These specific terms apply to monthly website maintenance and are in addition to the general terms of service.

  1. MONTHLY MAINTENANCE

Monthly Maintenance has two components:

  • Software Maintenance is as follows: Website plugin monitoring and updates. Updates usually include Security, Structure, PHP, and Java updates. Theme monitoring and Updates. Updates usually include Security, Structure, PHP, and Java Updates.WordPress updates. Updates usually include Security, Structure, PHP,
    • and Java Updates.
    • Website security check.
  • Content Maintenance is as follows: Includes all additions, edits, and deletes to existing content up to the number
    • of pages specified in the quote.It
    It Covers basic content and image changes or updating of information. It does not include additional pages or forms, this will be quoted separately and added to your monthly maintenance as an additional page
    • if accepted
    • Content updates may take up to 3 days to complete

2. LIMITATION OF MAINTENANCE AND WARRANTY

Grunter Services will cover, any website developed by Grunter Services and under a current maintenance contract, for website failure due to any major software update or other cause that requires the website to be redeveloped or substantially redeveloped up to 3 years from the first launch of the website. After this period, any update of this nature will be for the client’s risk and account.

3. CONTRACT PERIOD

This is a Month-to-Month contract, which requires one calendar month’s notice in writing. For example, if notice is given on the 15th of January, the termination will take effect on the 1st of March.

Google Ads

SPECIFIC TERMS OF SERVICE (“SPECIFIC TERMS”)

These Specific Terms apply to Google Ads and are in These Specific Terms apply to Google Ads and are in addition to the General Terms of Service.

1. PAYMENT

The campaign setup will only be scheduled once Grunter Services has received payment of the full setup fee and the first month’s management fee (“management fee”).

2. MONTHLY FEES

Monthly fees will be invoiced as per discussion with the client and based on the month ahead’s marketing requirements.

3. TERMINATION

This is a Month-to-Month contract, which requires one calendar month’s notice in writing. For example, if notice is given on the 15th of January, the termination will take effect on the 1st of March.

4. NON-PAYMENT

Non-payment will result in the immediate suspension of the campaign without notice.

Monthly Website SEO

SPECIFIC TERMS OF SERVICE (“SPECIFIC TERMS”)

These specific terms apply to monthly website SEO and are in addition to the general terms of service.

1. MONTHLY SEO

Monitoring of your website’s performance and issues through various tools to ensure SEO is kept at an optimum. Monthly SEO includes:

  • Keyword Monitoring: Monitoring of client’s most popular Keywords on a Google Generic Search. We monitor up to 100 keywords per Website.
  • Website Performance Check: Monitoring of the speed and quality of the website.
  • Keyword and Phrase Updates: Updating of keywords and phrases on the website based on checks and in consultation with the client.
  • Google Analytics: Monitoring of monthly Google Analytics, this includes Website Traffic, Demographics, Behaviour, Locations, and Goals.
  • Monthly Google Analytics Reports: On Request.
  • Monthly Website Care Report: On Request.
  • The quantity of pages included for SEO is specified in the quote.

2. CONTRACT PERIOD

This is a Month-to-Month contract, which requires one calendar month’s notice in writing. For example, if notice is given on the 15th of January, the termination will take effect on the 1st of March.